Legal

TERMS AND CONDITIONS
Please take the time to read through this information carefully.
Please note that by making a booking an appointment with Vickigalemassage you are agreeing to our Terms & Conditions. You also agree to attend the appointment you have booked.

APPOINTMENTS
You can make an appointment with Vickigalemassage in a number of ways including via telephone, text or email. Appointments are available for a variety of durations from 30 minutes to 2 hours.
Prior to your first appointment, you will be required to fill in a New Client Consultation. I will not be able to treat you until you have completed this form

CANCELLATIONS & LATE ARRIVALS
Cancellation Policy: 24 hours. Please cancel as soon as possible if a foreseeable event is likely to prevent you from attending, for example, illness or adverse weather conditions.
I require a minimum of 24 hours notice to cancel an appointment. Failure to attend an appointment with less than 24 hours notice of cancellation will incur the charge for the full appointment. This is because I may not be able to fill your appointment slot and still need to cover my costs.
However, if you need to cancel your appointment at short notice because of Covid-19 related symptoms, a long-term medical condition which varies from day to day, or because you are more than 37 weeks pregnant, then we shall discuss the cost implications on a case by case basis.
Following a cancellation, payment must be received before any further massage bookings can be taken.
Late Arrivals: It is important that our agreed appointment time and duration is adhered to. I appreciate that sometimes, things happen, and you may arrive a little later or need to leave a bit earlier than planned. This is fine, but I cannot make up the missed time by overrunning or adding time to subsequent appointments.

CONFIDENTIALITY
All client information and clinical records will be safeguarded by Vickigalemassage and will remain confidential. Unless required to do so by law, I will not otherwise share, sell or distribute any of the information you provide to me without your consent.
Consultations and client treatment details will not be discussed with anyone other than the client, unless the client is under the age of 18 or has a care worker or guardian.
In order to prevent unauthorised access or disclosure, I employ security measures to protect your information from access by unauthorised persons and against unlawful processing, accidental loss, destruction and damage. I have also put in place suitable physical, electronic and managerial procedures to safeguard and secure the information I collect online. I will retain your information for a reasonable period or as long as the law requires.

HEALTH & SAFETY
I am fully qualified as a massage therapist and I hold a current First Aid certificate, as well as professional and public indemnity insurance, for the services I provide. I am DBS checked and have completed courses of Health and Safety in a Covid-19 world.

I will maintain a high standard of personal hygiene and clients are asked to ensure that they also maintain a high standard of personal hygiene.

If I am unwell, I will not work due to the risks of cross contamination. This may result in me contacting you to inform you of the issue at the earliest opportunity to make suitable alternative arrangements.

Clients are asked not to attend for a massage if they are unwell, suffering from a cold or virus, infection or general ill health. Please contact me at the earliest opportunity to rearrange your appointment. If you are unwell and contact me to inform me of your illness, please note that my Cancellation Policy may still apply.

Vickigalemassage, will not be held responsible for the loss or damage of personal items during your treatment
Clients under the age of 18 years must be accompanied by a parent or guardian. This parent or guardian must give permission for the agreed massage plan to be performed, and will be requested to co-sign the New Client Consultation Form. They will be invited to stay in the room for the duration of the appointment and expected to remain present throughout the treatment.

I hold the right to refuse any treatment if a client is physically or verbally abusive towards me, or demonstrates inappropriate, aggressive or sexual behaviour. Such behaviour may result in a partial or total ban from Vickigalemassage, and may also result in criminal proceedings.

COVID-19
You will need to complete a Covid declaration, stating that ,,,
You have not been in contact with anyone with Covid-19 in the last 7days, to the best of their knowledge
You have not had any symptoms:
a recent onset of a new, continuous cough
a high temperature (typically over 37.8℃)
a loss of, or change in, normal sense of smell and / or taste
Should you contract the virus, or be contacted by the Track & Trace service and advised to self-isolate, you must inform me as soon as possible
Depending upon the timing, I may need to contact other clients possibly affected.
There will also be a signed declaration from me stating the same declaration.

COVID-19 HEALTH AND SAFETY MEASURES.
Updated 24/04/2022 and 30 December 2022
I have adapted my business and how I deliver my at home treatments to meet and exceed the current government guidelines. I have conducted detailed and thorough risk assessments to ensure your safety and my safety. I have created new hygiene protocols to add to my existing strict cleanliness regulations that as a therapist, I already adhere to.
I want you, as my client, to feel as safe as possible, within your own home. I want to feel secure in the knowledge that I have everything I need to deliver your treatment in the safest environment possible.

Information on COVID-19
The COVID-19 virus spreads primarily through droplets of saliva or discharge from the nose when an infected person coughs or sneezes. The virus can also be spread by a person touching their face and the droplets being passed on to surfaces such as table top, door handles.

It is with the utmost importance we follow strict hygiene rules, to minimise risk of infection when in close contact (less than 1 metre) with another person, to help prevent the virus being transmitted.

My services require close contact to deliver treatment. I have devised guidelines to minimise risk wherever possible.

BOOKING A TREATMENT OR SERVICE
You will be asked to complete a consultation form. This may be online on via a telephone or zoom call.

The form assesses if you have any medical issues that may prevent you from receiving a massage.

You will be asked to complete a detailed COVID-19 consultation form before your massage. The consultation form will ask questions in relation to your medical history and whether you have any COVID-19 related symptoms. I will also check If anyone living with you, or anyone you may have come into contact with, are experiencing any symptoms of the COVID-19

CLIENT APPOINTMENT DAY PREPARATIONS
You will be advised that if you suffer from allergies, which may cause sneezing I will ask you to take an antihistamine at least 4 hours prior to the appointment. If the client is particularly suffering and thinks that an antihistamine tablet won’t minimise the risk, the appointment should be rescheduled.

Please clear an area at least 2 metre square at their property. I am unable to move any furniture or touch any soft furnishings in the clients home, this must be done before I arrive.

All other members of the household are advised to maintain social distancing.

Please help ventilate the area by opening windows prior to me arriving.

Please remove all jewellery before treatment.

Client to wash hands immediately before treatment commences.

Clients to wear face coverings, as advised throughout treatment

THERAPIST PROTOCOLS
I will arrive and can wear a type 2 face covering throughout treatment as required.. The client may wear a face covering during the treatment
My hair hair will be away from my face.
I will provide all hygiene products, sprays & PPE that are required for your massage.
I will provide my own bottle of water.
I will disinfect any surfaces that I touch
These guidelines are advisory only. They do not constitute legal requirement, have not been agreed with the government and do not imply or incur any liability to VickiGaleMassage
These guidelines are written with a view of protecting me and you
I will and you should continue to check local government websites and guidelines for the most up to date health and safety recommendations.
Mobile Massage Covid-19 Health and Safety Measures will be reviewed regularly and as government advice changes

DISCLAIMER
Vickigalemassage provides massage therapy and bodywork in a variety of forms, but none of these bodywork modalities are a substitute for professional medical care or counselling. I will not diagnose, prescribe medication or medical treatment of any kind, but I may recommend referral to a GP or other qualified medical specialist or practitioner.
It is your duty, as the client to provide accurate and true medical and personal information, to the best of your knowledge, and to keep Vickigalemassage up to date with details of any medication, symptoms, medical concerns or treatments you are having investigated or undergoing treatment for.
I may refuse to treat (you) any client or part of their body with just and reasonable cause. I reserve the right to terminate any appointment at any time if I believe that it is not safe or in your best interest to continue. Likewise, you have the right to refuse, modify or terminate treatment at any time, regardless of prior consent given.

I DO NOT claim to diagnose or cure any medical condition. All information provided on this site is for purposes of information only. It is not intended as a substitute for medical advice or treatment from your doctor or health professional and I always recommend that you seek your doctors advice whenever you have any health concerns. I will never ask or advise you to discontinue any medication that you are taking.

I make no claims as to healing or recovery from any illness. This information is offered as a service and is not meant to replace any medical treatment or doctors advice in any way.

Please note that Massage sessions are strictly confidential and that your personal information will never be shared with anyone.

DATA PROTECTION ACT
Under the Data Protection Act your consent is required to store your information on my database. The information stored must be relevant, accurate and current. Data held by Vickigalemassage will only be used to contact you in relation to appointments, treatments, newsletters, workshops, groups, track and trace and special offers. Any contact made will be by telephone, e-mail or post. Your data will not be passed to any third parties.